Participate in a team and individually to achieve organization goals

(ICAITTW011B)

Participate in a team and individually to achieve organization goals

Training Providers

Description
This unit expresses competency required to work individually and with others in an organisation

Elements of Competency and Performance Criteria

Key Competencies

Range Statement

· Work to be completed is identified.

· Work is prioritised according to organisation guidelines.

· Urgent requests are prioritised and acted on according to organisational guidelines.

ICAITTW011B/02 Participate in team structure


· Members and roles of team are identified.

· Tasks and goals are identified and acted on.

· Assistance is sought from team members when necessary.

· Feedback is given and received to ensure organisation goals are met.

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Key Competencies
Key Competency Examples of Application Performance
Level
How can information be collected, analysed and organised? Examples of how the Key Competencies apply in this unit are not provided 1
How are ideas and information communicated within this competency? Examples of how the Key Competencies apply in this unit are not provided 1
How are activities planned and organised? Examples of how the Key Competencies apply in this unit are not provided 1
How are problem solving skills applied? Examples of how the Key Competencies apply in this unit are not provided 2
How are mathematical ideas and techniques used? Examples of how the Key Competencies apply in this unit are not provided 1
How is use of technology applied? Examples of how the Key Competencies apply in this unit are not provided 1
How is team work used within this competency? Examples of how the Key Competencies apply in this unit are not provided 1

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Range Statement

Team members
Variables may include but are not limited to: peers, supervisors and other members of the organization; people from a range of social, cultural or ethnic backgrounds; autonomy and responsibility of the team; responsibility of team members; life of the team.

Organization
Variables may include but are not limited to: organisational charts and work-flow guides; time line for tasks and goals; critical ratings policy.

Tools and resources
For time management such as, diaries, personal organizers.

Leadership
Leadership styles of team leader.

Client User
May be a department with the organization or a third party and so the relation and ease of access will vary.
Documentation and Reporting
Audit trails, naming standards, version control.

OH and S Standards
As per company, statutory and vendor requirements. Ergonomic and environmental factors must be considered during the demonstration of this competency.

Organizational Standards
May be based upon formal, well documented methodologies or non-existent. For training delivery purposes best practice examples from industry will be used.

Evidence Guide

Underpinning knowledge of
· Principles of ethical work practice for example, when participating in teams.
· Roles and responsibilities of individual team members.
· General understanding of social and organizational systems for when participating in teams.
· Results orientated approaches, for example when establishing ones own work schedule.
· Organizational structure and Information Technology division structure so as to inform own and team work practices.
· General organizational strategic direction and values soas to inform own and team work practices.
· General work team processes and group dynamics for example, when participating in teams.
Underpinning skills in
· Decision making between a limited range of options, for example, when prioritizing work according to organization guidelines.
· Assertiveness, for example, when identifying team roles.

· Questioning and active listening are employed, for example, when giving and receiving feedback.

· General customer Service, for example, when processing urgent according to organisational guidelines.

· Time management for self management purposes, for example, when prioritising work according to organisation guidelines.

· Basic planning skills.

· Problem solving techniques for known problems in routine processes, for example, when identifying and acting on tasks and goals.

· Literacy skills in relation to general workplace documentation.

Critical aspects of evidence

Assessment must confirm the ability to participate in a team or act individually to meet organisation requirements and be able to respond to requests and prioritise work schedule to meet organisational guidelines.

Interdependent assessment of units

The interdependence of units of competency for assessment will vary with the particular project or scenario. This unit has importance to a range of IT services and should therefore be assessed in a holistic manner with the technical/ support units.

Resources

Peers and supervisors for obtaining information on the extent and quality of the contribution made.

Consistency

Competence in this unit needs to be assessed using formative assessment to ensure consistency of performance in a range of contexts.